Manual

Your will find in this manual all the information about iwaiter

This guide will be updated automatically

If you have any questions, feel free to contact us via WhatsApp: 00966505438414

Analytic

On this page, you will find multiple analyzes that meet your needs. You can change the duration of the analysis according to your desire by clicking on the duration icon.

Number of website visitors - types of visits - most visited

Orders

Settings

From this page, you can completely modify the settings for the restaurant and branches

General

From this page, you can edit the name of the restaurant and upload your logo, as well as a picture of the background and VAT number

Branches

You can modify the name of the branch as well as the language of the notes, and specify the location of the branch, working times and the status of the branch

Waiters

You can modify waiters and the permissions granted to them

Integrations

From this window, you can link any Water with friendly companies, Foodics - Marn - Al Shorouk Logistics Services

Subscription

Through this window, you can view your chosen package and the expiry date of your subscription. One week before the end of your subscription, you will be able to renew the subscription from this window.

Reports

At iwater we provide you with all the reports that help you make decisions that help you grow, with the ability to export files to Excel and print them

General

Detailed general reports in which you can review all orders

Clients

All the numbers of customers who have registered with you, whether they are in the waiting list or in the pickup orders.

Order life cycle

In this window, you can track the lifecycle of the order. In this report, we reveal to you the time your customers spend browsing the menu, as well as the time your customers spend from the moment they sit at the table until they leave the place, all this information helps you make decisions that help you grow.

Design

In this section, you can modify all the colors within the site, each page in its own section.

Main Screen

On this page, you can modify the colors and shapes in the way your menu is displayed

Food Screen

On this page, you can modify the colors of the food page.

Cart Screen

On this page, you can modify the colors of the basket page.

Confirmation Screen

On this page, you can modify the colors of the confirmation page, write the phrases that you would like to appear to your client, and if you have entered social media accounts in your profile, these icons will appear to the client.

Adds

From here, you can add promotional images for your menu, and these images will appear at the top of the menu. You can add 4 images and these images will be shown to the client in the form of a tape that moves automatically, and you can write on the images, and you can stop the images or delete them permanently

Social Accounts

You can enter your accounts on social media, and it will appear to customers on the order confirmation page or menu display

QR

On this page, you can modify your QR code, choose the colors and phrases that you want to be written on the QR code, and after completion you can press the download button, then a page will open for printing containing:

• QR's for each table in the tables added in the system, each table has its own QR.
• A QR code is for the menu display only, without the possibility of ordering.
• QR code for Pickup orders.
• A QR code for the queue, which the customer scans so that he can join the queue.

Feedback

n this list you can add forms that the customer can answer after his request. If the customer completes the request, a button will appear for him Give us your feedback - If he clicks on it, he will be directed to answer the special questions you set, and you can also put more than one form, for example, you put a form that measures the quality of food, and another form that measures the quality of service...

Each form contains a set of questions, and you can also specify the way to answer the question, (5 star rating - Emoji - text)

Offers and discounts

Through this section, you can add your coupons and offers

Discount Coupons

You can here Add Edit Delete Coupon codes, each coupon should have Code, percentage, start date, and end date. If the end date came the coupon will be expired, no one can use it. Also, you can stop any coupons at any time.

Promotions

You can here Add Edit Delete offers. If the end date came the coupon will be expired, no one can use it. Also, you can stop any offer at any time.

Menu

From here you can add and modify the menu

Foods

On this page, the items appear at the top of the page, and within each category there is a group of foods. You can stop or hide the food, as well as modify the name, price and pictures of this food. You can also add a new item or a new food by clicking on Add new food at the top of the page

Sort

On this page, you can arrange items and foods within the category as you like, just click on the drag and drop button and drag the item to the location you want

Modifiers

On this page, you can add plugins and associate them with specific items

Menu Engineering

Menu engineering is the study of the profitability and popularity of menu items and how these two factors influence the placement of these items on a menu, iWaiter did the heavy Math for you and categorized your menu

Change user

From this button it is possible to switch between users from a waiter to a manager and vice versa, each waiter has a special code in it that you can view from the settings menu and then choose waiters and see the code for the waiter

Waiter Screens

The previous screens were for the manager user of the system, but the waiter has different screens from the manager. You can switch between the waiter and the manager by clicking on switch user

Tables

The waiter is shown his tables, he can also see which tables have new orders or are under service,

Table Status/p>

• Browsing the menu - Someone scanned the Qiu or a specific table and is browsing the menu now
• New order - There is a new order at this table
• In Service - There is an order in the making at this table
• On the table - there is an order ready and it is on the customer's table

A waiter with permission to edit tables can add a table by clicking on the Add New Table button at the top of the page

You can modify the shape and size of the table by modifying the table information - click on the table you want to change - choose edit table information at the top of the page on the right - you can modify the shape, area and name of the table, and the size of the table depends on the number of chairs associated with it (1- 4 small, 4-8 medium, 8 or more large).

You can modify the places of the tables by clicking on the modification of places, then the color of the tables will be changed to red, evidence of the possibility of dragging the table to the desired place

Orders

You can view orders through this menu

Dine in orders

On this page, a summary of all local orders appears. You can also change the status of the order and view the details by pressing the + sign

Pickup orders

On this page, a summary of all pickup orders appears. You can also change the status of the order and view the details by pressing the + sign

Delivery orders

On this page, a summary of all delivery orders appears. You can also change the order status and view the details by pressing the + sign

Waiting list

On this page, all users who have registered in the queue appear. If the role comes to the waiting customer, all you have to do is press Done and the customer will move from the top to the bottom of the page. This page is divided into two parts

• The upper section is for customers who are in the waiting list
• Lower section for customers who have finished waiting service and are seated at the table

temporary shutdown

On this page, the waiter can close the branch for a temporary period specified in minutes. If the timer expires, the branch will open automatically